Customer Testimonials
The best customer care service!! All done mostly by phone and answering lots and lots of questions. Next time you need outstanding service. Go see or call Max! He got my car cleaned and cooled down ready to take it for a drive. Waiting for us to arrive. Thank you so much!
I had my oil changed on my 2016 nissan versa note, I believe June 9th at Carlock Nissan in Jackson, Tn. They sent me a email to share my experience. I must have deleted it by mistake. I would like to share my experience as it was my first visit to Carlock and their service was excellent I was so pleased with the service I received. No dealership has ever been more through . I would give them a 10+ rating. See you guys again when I need service. Keep up the good work. Thanks again Betty Noles
Very good service. Buying a car is never fun but salesman and Finance were very personable and made the process less painful. Appreciate the service thank you!
As soon I walked into the Service Department I knew I had made the right decision. Everyone was so nice
Professional, friendly, and competent. Spends time explaining all services or needed services. Great experience every time!
I received an oil change and tire rotation. The service was completed quickly and the staff were all very courteous and professional.
I’ve dealt with many dealerships from working with them and purchasing cars. This dealership tops everyone of them. Their whole staff is very kind and will help in any way. Too notch in the service, sales, and manager departments.
Recently bought a Nissan here at Carlock. Ms. Christina was our person who helped us navigate through the process. She and her manager were sit down friendly and informed. No pressure. Plenty of time. Great experience!
Great staff and extremely Friendly.
Excellent customer service. I didn’t have to wait all day for my vehicle to get service
Came in for a warranty repair expecting to be there for about an hour and a half. Less than 30 minutes later my repair was done! Am going to have all of my services done here from now on.
Everything was great!
Cristina Morris is "The Best", we had spoken to her on several occasions about purchasing a car, and she stayed in touch with us to check in and see if we were ready. So when the time came not only did we purchase one but we purchased two!! With her knowledge and persistence that would not have happened. She is a pleasure to deal with and truly wants to put you in the right vehicle, not only would I refer her to everyone but she will be the one I go back to for my next Nissan since ...
Service was great and associates were very pleasant. I am very satisfied with my service and with all the associates I interacted with during my visit.
Great job.
Max Schemel was such an amazing sales consultant. I got a good feel of the car before I purchased and the process was dealt with so much patience. I love my car and my experience at Nissan.
Jonathan Murray was the sale agent courteous patient and more than helpful with my purchase
Cristina Morris was wonderful! She was personable and eager to show me all of the cars’ tech and safety features. If you are looking for a car within a 150 mile radius I would definitely recommend going to her!
Christina Morris is a really great sales person. She is very patient. She let us set up and make an appointment at our convenience. She was very polite and helpful. She answered all our questions. She went above and beyond to get us the car and deal we needed. We had an over all great experience with Carlock. I would recommend anyone looking for a vechle to go talk to her down at Carlock of Jackson.
They were friendly and understood what I was looking for. They did not push or show trucks that did not have what I wanted. They were also very nice to my wife and acknowledged that she was there looking with me, ( meaning that they also talked and asked her apinon ). That was a nice change cause most dealers only talk to the man and not the wife. I will definitely be back when we need another vehicle.
The experience at Carlock Nissan while purchasing my 2022 Nissan Altima was second to none. From the responsiveness of Mr. Carlock to my inquiry to our dealings/conversations with Richard Cates and the sales team (Max and Bruce), they were very helpful and professional every step of the way. I highly recommend working with this group to buy your next car/truck/SUV.
It was GREAT!!
Max Schemel is a real asset to Carlock Nissan. He is very thorough and honest. I had a great experience buying my new 22 Rogue. I would recommend him in a heartbeat. In fact, the entire process was easy due to a friendly, knowledgeable staff. Thanks, Max.
I live out of town , visiting my sister in Jackson TN. When I experienced car trouble. I made an appointment on line ( very easy) I was seen the next day. Susan helped me check in and was absolutely the best customer service I have ever had at a car dealership. They diagnosed my problem and had it fixed within 4 hrs. We were offered car service to and from my sister's house, Jacob was very personable and polite. If I lived in Jackson I would most definitely be back!!
Max was amazing at carlock nissan in Jackson, tn! He was very helpful and put zero pressure on me. I was really dreading having to buy a car because of previous buying experiences but he made everything smooth and as quick as possible!
Max was a wonderful salesman, and got me in my dream car! I went to a few other dealerships before this one, and this was by far the best car buying experience I have ever had!
Very knowledgeable staff answered all of our questions and made the buying experience enjoyable.
Great service, respectful staff answered all my questions and concerns. I highly recommend!!..
They took care of me and my vehicle! I drive a Jeep, but will take it back to this Nissan service center every time because they provide an amazing customer experience!
No problems
Alyn byrum was very helpful
On April 8th I brought my Nissan Rogue to a quick oil change shop in Dickson, TN. The technician pulled out and checked the air filter, said I didn’t need one, and put it back in. The car was then garage parked until April 18th, which was a road trip to Memphis but, while driving through Jackson and slowing down the car began having engine hesitation problems, and limped it to Carlock of Jackson Dealership. Expecting to just get in line, technicians Johnathan and Dustin checked it outright in the lot and immediately diagnosed the problem: The very dirty ...
We dealt with Cristina Morris and she was very informative and helpful. She stayed and worked with us long after the sale was complete. I have dealt with this same car lot in the past and she is by far the number 1 sales person I have dealt with at the dealership. If you interested in a new or used vehicle go by and Cristina a shout she is the best.
First time in for an oil change. Really like the not having to make an appointment.
Everyone was super nice and very helpful. They all talked nice to you an it was nice. Fast friendly service. Very professional
My experience with nissan has always been great, I love the friendly faces and quality of service they provide!
Literally everyone I encountered in the service department was so friendly. I wish I had names, but it was honestly everybody. Automotive service departments are never fun, but Carlocks service people made it a good experience
WE were so pleased with the help Susan offered! Need to take care and hang on to that lady!! Frankie and Kayla Way
Great Job on fixing our Vehicle!
I must say I had the best sales experience of my life at this location. Huge thanks to Max and John they where beyond patient tremendous help didn’t give up on me when I was ready to give up on myself. I went with low hopes and left with a beautiful 2017 Alfa Romeo, most of all Max he is a one of a kind guy❗️
We’re from New Orleans and had taken a road trip near Jackson, TN. The car had a horrible oil leak on Saturday morning. We took the car here in hopes of repair so that we could get back to New Orleans safely. Their service dept went above and beyond to ensure our car got repaired that day so that we’d make it home safely. Everyone was extremely friendly, they even took us to get lunch since the repair took several hours. I think we showed up around 11am and they had us road ready by 3pm! They even ...
I told him I had an appointment and had to be out by 9:45 and they got me taken care of in a very timely manner.
Can't recommend carlock Nissan any higher, they went above and beyond for us. A few hundred miles into our cross country trip with a Nissan nv3500 van we started hearing a scraping noise that kept getting worse. We pulled into the dealership and they checked us out right away. Unfortunately the parts we needed werent in stock and but they were all so incredibly nice, expedited the parts, helped us find a hotel and drove us to it. The price was very reasonable, surprisingly so, and we are very grateful. If you ever need Nissan service I would definitely ...
Great Overall Experience.
All the people there are great and very helpful! They go way beyond helping! Bruce, Max, Spencer, Cody, Richard, John, etc!! Would definitely highly recommend!!
Bruce Spradlin did a wonderful job seeing that I got my pathfinder as soon as it was on the floor. Very professional
They took care of me, like I was the only one there. Was only there about 2 hours from test drive to finance. William Tucker is an awesome man and he listened to what I was lookin for and the finance guy got us in and out very quickly!
I live in Memphis and out of all the car shopping experiences I've had, none have ever been as pleasant, easy or smooth as this one. Christina Morris responded to an online inquiry from TrueCar.com almost immediately via txt message. I really appreciated getting a polite txt instead of a flood of aggressive phone calls, emails and txt from multiple sales people at the same lot. She set up a appointment quick and easy and continued to answer and respond quickly to my questions via txt over the next couple of days before I could drive out there ...
Cristine made buying my car so easy! She answered all of my questions thoroughly and where I understood the answer! She was AHHHHMazing!
Thanks Christina for taking time out of your busy schedule to teach us more about the use of our Nissan! We have learned so much thanks to you!🤗💕💕💕
Max Schemel responded to my message as soon as I sent it. He walked me through every step to get me in my 2018 Nissan Kicks and came in on his day off to make it happen. Thank you Max and you deserve a raise.